Information We Collect
At Fulendos Grumax, we collect various types of information to provide you with the best possible learning experience in AR/VR and game engine integration. Our data collection practices are transparent and comply with Australian Privacy Principles under the Privacy Act 1988.
Personal Information You Provide
- Account registration details including your full name, email address, phone number, and chosen username
- Educational background information, including previous experience with AR/VR technologies and programming languages
- Payment information processed through secure third-party payment processors (we don't store complete credit card numbers)
- Communication preferences and subscription settings for newsletters and course updates
- Profile information including profile pictures, bio descriptions, and learning goals you choose to share
Automatically Collected Data
- Technical information about your device, browser type, operating system, and screen resolution
- Usage patterns including course progress, time spent on different modules, and interaction with learning materials
- IP address and general geographic location (city and state level only)
- Cookies and similar tracking technologies to enhance your browsing experience
How We Use Your Data
Your information helps us create personalized learning experiences and maintain a secure platform. We're committed to using your data responsibly and only for purposes that benefit your educational journey.
- Delivering course content and tracking your progress through AR/VR development modules
- Personalizing your learning dashboard and recommending relevant courses based on your interests
- Processing payments and managing your subscription or course enrollments
- Sending important updates about course schedules, new content releases, and platform improvements
- Providing technical support and responding to your questions or concerns
- Improving our platform through analysis of usage patterns and user feedback
- Ensuring platform security and preventing fraudulent activities
We never use your personal information for automated decision-making that could significantly affect you without your explicit consent and human oversight.
Information Sharing and Disclosure
We believe in transparency about when and why we might share your information. Rest assured, we never sell your personal data to third parties for marketing purposes.
Service Providers
We work with trusted third-party service providers who help us operate our platform effectively. These include:
- Cloud hosting services that store our course materials and user data securely
- Payment processors for handling course fees and subscription payments
- Email service providers for sending course updates and newsletters
- Analytics services to help us understand platform usage and improve user experience
Legal Requirements
We may disclose your information when required by Australian law or when we believe disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to government requests.
Security Measures
Protecting your personal information is a top priority. We implement multiple layers of security to safeguard your data from unauthorized access, alteration, disclosure, or destruction.
- End-to-end encryption for all data transmission between your device and our servers
- Regular security audits and penetration testing by independent security firms
- Secure data centers with 24/7 monitoring and physical access controls
- Multi-factor authentication options for user accounts to prevent unauthorized access
- Regular software updates and security patches to protect against known vulnerabilities
- Employee training on data protection and privacy best practices
While we implement strong security measures, please remember that no method of transmission over the internet is 100% secure. We encourage you to use strong, unique passwords and enable two-factor authentication on your account.
Your Privacy Rights
Under Australian privacy law, you have several rights regarding your personal information. We're committed to helping you exercise these rights in a straightforward and timely manner.
Access and Correction
- Request access to the personal information we hold about you
- Ask us to correct any inaccurate or outdated information in our records
- Download a copy of your data in a portable format
Deletion and Restriction
- Request deletion of your personal information (subject to legal retention requirements)
- Ask us to restrict processing of your data in certain circumstances
- Withdraw consent for data processing where consent is the legal basis
To exercise any of these rights, please contact our privacy team using the information provided at the end of this policy. We'll respond to your request within 30 days and may require verification of your identity for security purposes.
Data Retention
We keep your personal information only as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements.
- Active account data is retained while your account remains active and for 2 years after account closure
- Course progress and completion records are kept for 7 years to provide transcripts and certificates
- Payment records are retained for 7 years as required by Australian taxation law
- Communication logs are kept for 3 years for quality assurance and support purposes
- Anonymous usage analytics may be retained indefinitely for platform improvement
When data reaches the end of its retention period, we securely delete or anonymize it. You can request early deletion of your data, though we may need to retain certain information for legal compliance.
International Data Transfers
While Fulendos Grumax operates primarily in Australia, some of our service providers may process data outside Australia. We ensure appropriate safeguards are in place for any international data transfers.
- Cloud services may store data in secure facilities located in countries with adequate privacy protections
- All international transfers comply with Australian Privacy Principles and applicable cross-border data transfer requirements
- We use standard contractual clauses and other legal mechanisms to protect your data when it's transferred internationally
- You can request information about where your specific data is stored and processed
Questions About Your Privacy?
If you have questions about this privacy policy, want to exercise your rights, or have concerns about how we handle your data, we're here to help.
Privacy Officer
Fulendos Grumax
Level 35/477 Collins St, Melbourne VIC 3000, Australia
Email: [email protected]
Phone: +61 8 8941 9169
This privacy policy was last updated on January 15, 2025. We may update this policy periodically to reflect changes in our practices or legal requirements. We'll notify you of any material changes through email or a prominent notice on our platform.